Techellence IT Managed Services

Techellence Managed Services

Techellence Managed Services allow you to seamlessly outsource the maintenance and management of your organization's IT infrastructure and support to a dedicated external provider, known as a Managed Service Provider (MSP). Acting as an extension of your company, we offer comprehensive services including 24/7 network monitoring, data backup, cybersecurity, cloud management, and IT support—all for a predictable monthly fee. Our proactive approach ensures that systems are continuously monitored, potential issues are identified early, and problems are addressed before they impact your business, resulting in minimal downtime, improved efficiency, and a robust, secure IT environment.

Compared to hiring an internal IT team—requiring significant costs for recruitment, training, salaries, and tools—we provide access to a team of highly skilled professionals with deep expertise across various IT disciplines. Our subscription-based model allows your business to easily scale IT services as your needs evolve, without the burden of expanding staff or escalating costs. Additionally, we stay ahead of the curve, keeping up with the latest technologies, industry trends, and cybersecurity threats, ensuring your business remains secure and future-proof without the need for ongoing training or certification costs for in-house staff.

By choosing Techellence Managed Services, you not only reduce costs but also enhance productivity, security, and agility. With your IT management in our expert hands, you can stay focused on your core business—growing and innovating—while we ensure your technology runs smoothly. It's a smarter, more cost-effective way to handle IT in today’s rapidly changing digital landscape.

Techellence Premium IT Managed Services – No IT Staff Needed!

Techellence Premium IT Managed Services offer comprehensive protection and seamless operations, eliminating the need for dedicated technical staff on your team. Our full-service package consists of the following:

  • IT Management Basic: Reliable Help Desk support for all your day-to-day technical needs.
  • IT Management Security (MSSP): Advanced security solutions to safeguard your business against modern cyber threats.
  • IT Management Servers: Specialized support for critical servers that need to operate 24/7.
  • Business Productivity Suite: Setup and management of M365 or Google Workspace licenses for optimized productivity and collaboration.

If your organization already has some internal IT resources, you can opt for our Co-Managed Services, where we partner with your existing IT staff. With today's growing technology demands, even small internal teams can struggle to keep up. By working with Techellence, you can offload specific tasks to ensure your operations run smoothly. For example:

  • If managing a growing number of employees is overwhelming, you might choose the 'IT Management Basic' package, allowing Techellence to handle daily service requests while your internal team focuses on their strengths.
  • As cyber threats increase, especially in the United States, many companies find it challenging to stay up-to-date. With the 'IT Management Security' package, Techellence can take charge of your cybersecurity, so your team can focus on operational tasks.
  • Depending on your specific needs, Techellence can help you select individual services that best support your organization.

Techellence Handles Everything Technology

Techellence Basic Basic

World-class Help Desk 8/5
Remote Desktop Management
Continual Security Patching
Centrally Managed Antivirus
Monitor desktop security and performance
Enforce Desktop Policies
Proprietary Performance Optimization Routine
Hardware and Software Audits
Automated Health Reports
Priority Emergency Support
Online and Phone Trouble Ticket Management
Spyware, Adware, Malware, and Virus Removal
Support for Industrial Standard Software Suite
Support for PC-OS Related Issues with Line of Business and Proprietary Software
Support for vendor-supplied printers, scanners, and copiers

Techellence Security Security

Multifactor Authentication
Routine scan of your network and devices for vulnerabilities
Techellence Enterprise DNS Filtering
Dark Web Monitoring
Zero-trust Whitelisting
Techellence AI-Based Email Security and Advanced Threat Detection
SAAS Cloud Backup
Techellence Backup and Disaster Recovery
24/7 Monitoring of Network Managed Firewalls / Routers / Switches / Wireless Access Points

Techellence Server Premium

New Equipment Procurement Services with Warranty Services
Lifecycle Asset Management
Centralized Documentation Repository
One Account Manager to coordinate all your technology needs
Office365 / Google Suite (Email, Document Suite, Online Storage)
CIO and CSO Services Basic

Techellence Server Server

Techellence SIEM Services with 24/7 monitoring
Monthly Executive Summary Report
Emergency Onsite Services after hours 24/7
Server-focused Business Application Support
Local Image-Based Business Disaster Recovery Backup
Alert filtering and NOC Escalation
Performance and Preventative Maintenance Reports
Part replacement for defective components

Techellence Server Addon

Specialized logging for workstations
World-class Help Desk 24/7

World-class Help Desk 8/5

A professional support desk available eight hours a day, five days a week to assist with any IT-related problems.
Why do you need it?
Reliable access to technical support ensures quick resolution of problems that can otherwise slow down or halt operations. A world-class help desk provides well-trained staff who can resolve issues efficiently, minimizing downtime and maximizing employee productivity.
IT Management Basic

Remote Desktop Management

Allows you to receive support and have issues resolved remotely without needing physical access.
Why do you need it?
It reduces the time needed to address technical issues, enabling swift resolution without waiting for onsite visits. This allows businesses to maintain productivity, particularly in hybrid or remote work environments, where physical access to devices may be limited.
IT Management Basic

Continual Security Patching

Regular updates and patches applied to systems to fix vulnerabilities and improve security.
Why do you need it?
Keeping systems up-to-date with the latest security patches is critical for defending against emerging cyber threats. A single unpatched vulnerability can be exploited by attackers, leading to data breaches or system compromises, which can result in costly downtime, legal liabilities, and reputational damage.
IT Management Basic

Centrally Managed Antivirus

A centrally controlled antivirus system that protects all devices within the organization.
Why do you need it?
Central management ensures consistent security across the entire organization, removing the risk of missed updates or configurations. This reduces the chance of malware infections, data loss, and system downtime, while simplifying the IT workload by managing antivirus solutions from a single console.
IT Management Basic

Monitor desktop security and performance

Continuous monitoring of desktops for performance and security issues.
Why do you need it?
Proactive monitoring allows IT to identify and address issues before they become critical. Ensuring desktop security and optimal performance prevents disruptions in workflow, mitigates security risks, and enhances user satisfaction.
IT Management Basic

Enforce Desktop Policies

The implementation and enforcement of standard security and usage policies across all desktops.
Why do you need it?
Enforcing desktop policies helps standardize security practices and user behavior, reducing the risk of data breaches and non-compliance with regulatory standards. It ensures employees follow best practices for security, which can prevent accidental data exposure or malware infections.
IT Management Basic

Proprietary Performance Optimization Routine

A custom process or tool designed to enhance the performance of desktops and IT systems.
Why do you need it?
Optimizing performance prevents slowdowns and system inefficiencies that can impact business operations. Improved performance also prolongs the life of hardware, reducing the need for frequent upgrades and minimizing unnecessary costs.
IT Management Basic

Hardware and Software Audits

Regular assessments of hardware and software assets within the organization.
Why do you need it?
Audits ensure compliance with licensing agreements and identify outdated or underperforming equipment. They also help plan for future upgrades and prevent software or hardware vulnerabilities, which could lead to security or operational issues.
IT Management Basic

Automated Health Reports

Automatically generated reports that provide insights into the health and performance of IT systems.
Why do you need it?
These reports allow organizations to monitor their IT infrastructure in real-time, making it easier to detect trends or emerging issues. Automated reporting helps IT teams focus on preventive maintenance rather than reactive support, leading to fewer emergencies and better overall system health.
IT Management Basic

Priority Emergency Support

Immediate response for critical IT issues that require urgent attention.
Why do you need it?
In the event of an emergency, swift resolution can be the difference between a minor disruption and a major operational catastrophe. Priority support ensures that critical issues are addressed quickly to minimize downtime, safeguard business continuity, and reduce potential losses.
IT Management Basic

Online and Phone Trouble Ticket Management

A system for submitting and tracking IT support requests via an online portal, email, or phone.
Why do you need it?
A structured ticketing system provides a clear, organized way for users to report issues and track progress. It ensures accountability and transparency in issue resolution, and helps IT teams prioritize tasks effectively, improving response times and user satisfaction.
IT Management Basic

Spyware, Adware, Malware, and Virus Removal

The detection and removal of malicious software from IT systems.
Why do you need it?
Malicious software can compromise security, steal sensitive data, and severely disrupt operations. Effective removal services are essential for maintaining the integrity of systems, protecting confidential data, and ensuring smooth, uninterrupted business functions.
IT Management Basic

Support for Industrial Standard Software Suite

Assistance with the installation, configuration, and troubleshooting of industrial standard software.
Why do you need it?
Ensuring that widely-used software functions smoothly is crucial for productivity. Expert support allows businesses to focus on their core operations without being slowed down by software issues, ensuring that they can fully utilize their tools.
IT Management Basic

Support for PC-OS Related Issues with Line of Business and Proprietary Software

Help with issues related to operating systems and your business-specific or proprietary software.
Why do you need it?
Many businesses rely on specialized software for critical functions. Ensuring that both the operating system and custom software run smoothly is vital for operational efficiency and minimizing disruptions that could impact the business.
IT Management Basic

Support for vendor-supplied printers, scanners, and copiers

Assistance with the setup, maintenance, and troubleshooting of office equipment like printers, scanners, and copiers that is contracted with a printer/copier vendor.
Why do you need it?
Office productivity relies on smooth operation of these devices. When issues arise, they can cause delays and frustration. We coordinate with your vendor for printers, scanners, and copiers so you don't have to. Expert support helps minimize downtime, ensuring that employees have reliable access to the equipment they need for daily operations.
IT Management Basic

Multifactor Authentication

A security process requiring multiple forms of verification to gain access to systems or data.
Why do you need it?
MFA significantly reduces the risk of unauthorized access by adding an extra layer of security. With cyber threats growing in sophistication, relying solely on passwords is no longer adequate. MFA helps safeguard sensitive information, especially in remote and hybrid work environments, by mitigating phishing, credential theft, and brute-force attacks.
IT Management Security

Routine scan of your network and devices for vulnerabilities

Regular automated or manual checks for weaknesses in network devices and systems.
Why do you need it?
Routine scans proactively identify potential security vulnerabilities, preventing exploitation by attackers. By finding and addressing these issues early, businesses can reduce their exposure to cyber risks, enhance compliance with regulatory standards, and avoid costly breaches. Continuous vulnerability scanning is an essential part of a robust cybersecurity strategy.
IT Management Security

Techellence Enterprise DNS Filtering

A security measure that restricts access to malicious or inappropriate websites by filtering DNS queries.
Why do you need it?
DNS filtering prevents users from accessing harmful sites, reducing the risk of malware, phishing attacks, and data leaks. By blocking potentially dangerous or non-compliant content at the DNS level, businesses can protect employees and the network, ensuring safe and secure internet usage across the organization.
IT Management Security

Dark Web Monitoring

Monitoring of the dark web to detect if company credentials or data have been exposed or compromised.
Why do you need it?
Early detection of compromised credentials on the dark web is crucial to prevent identity theft, fraud, and system breaches. Dark web monitoring enables businesses to take immediate action by resetting exposed credentials and reinforcing security protocols, mitigating the risk of broader attacks.
IT Management Security

Zero-trust Whitelisting

A security model that only allows pre-approved applications and processes to run, denying all others by default.
Why do you need it?
Zero-trust whitelisting ensures that only verified applications are permitted, effectively preventing malware and unauthorized software from executing. In an environment where insider threats and sophisticated attacks are prevalent, this proactive approach minimizes the attack surface and enhances overall security posture by assuming that no process or user is inherently trusted.
IT Management Security

Techellence AI-Based Email Security and Advanced Threat Detection

AI-driven tools that protect email systems by identifying and neutralizing advanced threats like phishing, malware, and business email compromise (BEC).
Why do you need it?
Email remains the primary vector for cyberattacks. AI-based security solutions offer superior protection by analyzing behavioral patterns, spotting anomalies, and detecting zero-day threats that traditional methods may miss. This ensures that even the most sophisticated email threats are blocked before they reach users, reducing the risk of breaches or financial losses due to fraud.
IT Management Security

SAAS Cloud Backup

Cloud-based backup services designed for SaaS applications like Office365 or Google Suite.
Why do you need it?
Relying solely on native cloud storage isn't enough to guarantee data protection, as user error, ransomware, or application outages can still result in data loss. SAAS cloud backup ensures that critical data is continuously backed up and recoverable, allowing for quick restoration in the event of accidental deletion or cyberattack, which can otherwise cripple business operations.
IT Management Security

Techellence Backup and Disaster Recovery

Comprehensive backup and recovery services designed to restore data and systems in the event of hardware failure, cyberattacks, or natural disasters.
Why do you need it?
A robust disaster recovery plan ensures business continuity even in the face of catastrophic events. Data loss or prolonged downtime can be extremely costly, both financially and reputationally. Techellence’s tailored solutions offer rapid recovery, reducing downtime and minimizing the impact of an IT disaster, ensuring that critical systems are back online swiftly.
IT Management Security

24/7 Monitoring of Network Managed Firewalls / Routers / Switches / Wireless Access Points

Continuous monitoring of network infrastructure to ensure security, performance, and uptime.
Why do you need it?
Around-the-clock monitoring ensures that any network anomalies or security threats are detected and addressed before they can impact business operations. Continuous oversight of firewalls, routers, switches, and wireless access points ensures that the network remains secure and performant, preventing downtime and safeguarding against cyberattacks.
IT Management Security

New Equipment Procurement Services with Warranty Services

Assistance in purchasing new IT equipment, along with extended warranty and support services.
Why do you need it?
Properly managing the procurement process ensures that businesses get the best value and compatibility from their hardware investments. Including warranty services adds another layer of protection, ensuring that equipment failures are handled without additional unexpected cost, thus minimizing unexpected expenses and operational disruptions.
IT Management Premium

Lifecycle Asset Management

Management of IT assets from procurement to retirement, including maintenance, tracking, and replacement planning.
Why do you need it?
Lifecycle management ensures that assets are tracked, maintained, and replaced in a timely manner, optimizing the total cost of ownership. It also helps businesses avoid downtime due to outdated hardware, manage software licenses, and comply with regulatory requirements for asset disposal, while keeping IT infrastructure running efficiently.
IT Management Premium

Centralized Documentation Repository

A centralized documentation repository for creating and maintaining detailed documentation of IT systems, processes, and configurations.
Why do you need it?
Centralized documentation ensures that all IT processes, configurations, and issues are well-documented and easily accessible. This is critical for troubleshooting, training, and ensuring business continuity. Well-maintained documentation accelerates issue resolution, facilitates onboarding of new staff, and ensures compliance with industry regulations and standards.
IT Management Premium

One Account Manager to coordinate all your technology needs

A dedicated account manager who acts as the central point of contact for all IT-related needs and services.
Why do you need it?
Having a single point of contact ensures consistent communication, accountability, and a deep understanding of the business’s unique IT landscape. This streamlines IT service delivery, ensures faster resolutions to issues, and enables better planning for future IT needs, leading to a more cohesive technology strategy aligned with business objectives.
IT Management Premium

Office365 / Google Suite (Email, Document Suite, Online Storage)

Cloud-based platforms offering email, collaboration tools, document management, and storage solutions.
Why do you need it?
These suites centralize communication, collaboration, and storage, facilitating seamless access to business-critical data from anywhere. They also offer scalability, allowing businesses to adapt their technology resources as needed. Moreover, built-in security features reduce the risk of data breaches and ensure compliance with industry standards, while minimizing infrastructure overhead.
IT Management Premium

CIO and CSO Services Basic

Advisory services provided by Chief Information Officers (CIOs) and Chief Security Officers (CSOs) to guide IT strategy and security.
Why do you need it?
These services offer businesses executive-level insights without the full-time cost. A CIO helps shape IT strategy, while a CSO ensures robust security measures are in place. Both are critical for aligning IT with business goals and mitigating security risks, especially in an increasingly complex cyber landscape.
IT Management Premium

Techellence SIEM Services with 24/7 monitoring

Security Information and Event Management (SIEM) solution that collects and analyzes real-time data from IT systems to detect and respond to security threats, monitored around the clock.
Why do you need it?
SIEM services are essential for identifying and mitigating potential security threats before they escalate into breaches. With 24/7 monitoring, businesses gain constant vigilance, ensuring that suspicious activity is detected and addressed immediately, reducing the risk of data theft, downtime, and compliance violations. Continuous monitoring ensures that no threat goes unnoticed, providing peace of mind and a stronger security posture.
IT Management Server

Monthly Executive Summary Report

A high-level report summarizing key IT activities, performance metrics, and security incidents for executives and stakeholders.
Why do you need it?
This report provides non-technical stakeholders with valuable insights into IT performance and security trends, enabling informed decision-making. It highlights areas of improvement, tracks return on investment, and ensures that executives stay informed about their IT environment’s health and security. Regular reporting fosters transparency, accountability, and a proactive approach to IT management.
IT Management Server

Emergency Onsite Services after hours 24/7

On-demand IT support for critical issues that arise outside of regular business hours, available at any time of day or night.
Why do you need it?
In cases of major IT failures or security incidents, waiting until the next business day to resolve issues can cause significant disruptions. Emergency onsite services ensure that urgent problems are addressed immediately, minimizing downtime, safeguarding data, and maintaining business continuity even outside of regular hours. This is crucial for businesses that operate around the clock or rely heavily on uninterrupted IT services.
IT Management Server

Server-focused Business Application Support

Dedicated support for business-critical applications running on servers, including troubleshooting, configuration, and maintenance.
Why do you need it?
Business applications hosted on servers are the backbone of many operations. Downtime or performance issues can lead to revenue loss and operational inefficiencies. Server-focused support ensures that these essential applications run smoothly, providing timely resolution to issues, optimizing performance, and ensuring that mission-critical applications remain reliable and functional, which is vital for productivity and service delivery.
IT Management Server

Local Image-Based Business Disaster Recovery Backup

A backup solution that creates full, local, image-based copies of systems, enabling quick recovery in case of hardware failure or data loss.
Why do you need it?
Local image-based backups allow businesses to quickly restore entire systems, including operating systems, settings, and applications, in the event of a disaster. This minimizes downtime and data loss, ensuring business continuity even in the face of catastrophic failures. By storing the backup locally, recovery times are significantly reduced compared to cloud-only solutions, allowing for rapid restoration of services.
IT Management Server

Alert filtering and NOC Escalation

The process of filtering IT alerts to remove false positives or low-priority notifications and escalating critical issues to a Network Operations Center (NOC) for immediate action.
Why do you need it?
IT environments generate a large volume of alerts, many of which are low-risk or irrelevant. Efficient alert filtering reduces noise, ensuring that only critical incidents are escalated for action. This improves response times for real threats and minimizes downtime. NOC escalation ensures that severe issues are addressed by experienced professionals, reducing the risk of unresolved problems escalating into major incidents.
IT Management Server

Performance and Preventative Maintenance Reports

Reports generated from regular performance assessments and maintenance activities designed to keep IT systems running optimally.
Why do you need it?
These reports provide valuable insights into the health of IT systems, identifying areas that require attention to prevent future issues. Regular maintenance reduces the likelihood of unexpected failures, extends the lifespan of equipment, and improves performance. Preventative maintenance also ensures that systems are always running at peak efficiency, reducing downtime and associated costs.
IT Management Server

Part replacement for defective components

Service that provides replacement parts for malfunctioning or defective hardware components.
Why do you need it?
Hardware failure can lead to significant downtime, impacting business operations. Having a reliable part replacement service ensures that defective components are swiftly replaced, minimizing downtime and ensuring that systems are quickly restored to full functionality. This service is crucial for maintaining business continuity and reducing the cost of repairs or replacements by keeping hardware running optimally.
IT Management Server

Specialized logging for workstations

Specialized logging solution collects and analyzes real-time data from IT devices to detect and respond to security threats, monitored around the clock.
Why do you need it?
Specialized logging services leverage advanced Security Information and Event Management (SIEM) tools and are essential for identifying and mitigating potential security threats before they escalate into breaches. With 24/7 monitoring, businesses gain constant vigilance, ensuring that suspicious activity is detected and addressed immediately, reducing the risk of data theft, downtime, and compliance violations. Continuous monitoring ensures that no threat goes unnoticed, providing peace of mind and a stronger security posture.
IT Management Addon

World-class Help Desk 24/7

A professional support desk available 24 hours a day, seven days a week to assist with any IT-related problems.
Why do you need it?
Reliable access to technical support ensures quick resolution of problems that can otherwise slow down or halt operations. A world-class help desk provides well-trained staff who can resolve issues efficiently, minimizing downtime and maximizing employee productivity.
IT Management Addon
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